Refund policy

Refund & Return Policy – Soft Standard Store

Last updated: June 2026

We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.

Free Returns & Exchanges — 14-Day Window We offer free returns and exchanges within 14 days of delivery. Items must be unused, unwashed, and in original condition with tags attached. To initiate a return or exchange, contact us at [your email] with your order number.

RETURN SHIPPING
Return shipping is free for defective or damaged items. We will provide a prepaid return label upon approval of your return request.

REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.

PRODUCT IMAGE DISCLAIMER
Product images on our store may be AI-generated or digitally rendered for illustrative purposes only. Actual products may differ in appearance, colour, texture, finish, or design from the images shown. Please read the full product description before purchasing. If you receive a product that significantly differs from its written description, contact us within 48 hours of delivery at support@softstandard.shop.